Kaplan Hiring For 2024 | Associate Software Engineer | Apply Here !!

Required Skills:

• Good communication and analytical skills.
• Proficiency in navigating through various apps on the computer.
• Manageable analytical skills.
• Good time management, ensuring all contacts with customers add value Being proactive.
• Problem-solving skills and quick thinking to resolve customer issues independently.
• Comfortable working from the office.

Help-desk Associate Responsibilities:

• Resolve inquiries on employee pay, benefits, company policies, and other HR-related areas.
• Provide detailed documentation on each query using the mailbox/case management system.
• Utilize available resources.
• Interpret policy and explain procedures Employment data changes.
• Respond to escalated issues from employees, HR professionals, and HR managers.
• Identify trends and high volume inquiries that may indicate corporate-wide issues.
• Maintain service level agreements.

Process Executive (Chat Process)/ Customer Support Executive Responsibilities:

• Knowledge of resolving queries utilizing voice skill on any of VPN, drivers, driver installations, active directory.
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing.
• Productivity applications like Microsoft Office tools.
• Open to work in 24*7 and work from an office environment.
• Resolve client issues on calls/chat/mail.