Ebay Hiring For Work From Home | Risk Operations | Apply Here !!

Required Skills:

• Ability to gather data using internal and external tools and interpret it to assess risk.
• Business-minded with the ability to identify trends, opportunities, and multitask effectively.
• Strong time management skills.
• Excellent communication skills, both verbal and written.
• Great problem-solving skills.
• Ability to make discretionary decisions based on research and established guidelines.
• Comfortable handling escalations based on knowledge and proficiency.
• Established sense of urgency and follow-through.

Job Profile & Responsibilities :

• Utilize filters, member reports, and account reviews to make informed decisions on each case.
• Identify trends and provide feedback to leadership.
• Provide feedback on filter performance to LVIS and other support teams.
• Handle appeals through multiple channels for actions taken across assigned work types.
• Manage escalations as needed per request of leadership.
• Respond to appeals or manage customer inquiries through email channels.
• Conduct outbound phone calls or reach out to customers as part of case review.
• Coach customers on how to be more successful on the site through phone or email channels.