Amazon Hiring For Work From Home | Customer Service Associates | Apply Here !!

Required Skills

• Excellent communication skills (written and verbal).
• Ability to communicate correctly and clearly with all customers.
• Excellent documentation skills.
• Good comprehension skills – ability to clearly understand and state the issues customers present.
• Ability to concentrate – follow customers’ issues without distraction to resolution.
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response.
• Ability to work successfully in a team environment as well as independently.

Job Profile & Responsibilities of Customer Service Associates

• Understanding of Online Platforms: Demonstrates understanding of the internet, Amazon website, and competitor websites.
• Website Navigation: Demonstrates ability to successfully navigate websites.
• Email Proficiency: Demonstrates proficient knowledge of email applications.
• Adaptability: Demonstrates ability to learn in various media and successfully adapt to changes in the work environment.
• Interpersonal Skills: Demonstrates interpersonal skills with a diverse customer base.
• Customer Needs Analysis: Ability to determine customer needs and provide appropriate solutions.
• Attendance: Maintain regular and reliable attendance, including the daily schedule as assigned.
• Conflict Resolution: Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Ownership and Escalation: Demonstrates ownership to resolve challenging customer issues, escalating when necessary.