Tide Hiring For Work From Home | Customer Service Associate | Apply Here !!

Job Roles & Responsibilities

• Pattern Recognition: Spot patterns and highlight areas for improvement.
• Prioritization: Manage priorities to ensure members receive the best support experience.
• Problem-Solving: Address tough banking challenges such as unfamiliar transactions, missing payments, and direct debits.
• Mentorship: Mentor new team members, sharing wisdom and experience, and assist with common back-office tasks.

Skills and Requirements

• Communication: Excellent spoken and written English skills.
• Customer Engagement: Attend to customer queries, comments, and concerns on the company’s social media platforms.
• Accuracy Review: Review all social media posts for accuracy.
• Tool Proficiency: Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira.
• Confidence: Confident in communicating with customers.
• Customer Focus: Passion for solving customer problems and finding solutions to difficult situations.
• Process Improvement: Look for recurring issues and help create new workflows to solve them.
• Startup Experience: Some experience working in startups is preferred.