Sutherland Hiring For Work From Home | AR Executive Collection, Order Management | Apply Here !!

Responsibilities:

1. Account Review:
   • Review open accounts from daily aging reports to identify overdue balances.
2. Account Monitoring:
   • Monitor and maintain assigned accounts through collection calls, account adjustments, and customer reconciliations.
3. Payment Collection:
   • Collect customer payments according to the due dates and follow up on payment arrangements promptly.
4. Payment Monitoring:
   • Ensure customer payments are collected on time by monitoring payment activities.
5. Escalation:
   • Escalate cases of non-payment or lack of response from customers in a timely manner.
6. Customer Service:
   • Provide customer service by sending account statements, processing refunds, and handling account adjustments.
7. Issue Identification:
   • Identify issues causing account delinquency, discuss them with customers, and escalate to the client if needed.
8. Cleanup Assistance:
   • Assist with the cleanup of unapplied credits (UCs) and short-paid invoices.
9. Dunning Letters:
   • Send dunning letters to customers to prompt the payment of delinquent accounts.
10. Communication and Follow-up:
    • Communicate and follow up with the Sales/Operations departments regarding customer accounts in a timely manner.
11. Tracking and Quality Checks:
    • Update daily/weekly trackers and perform self-quality checks on all work.
12. Control and Compliance:
    • Adhere to control and compliance guidelines in all activities.
13. Liaison Role:
    • Act as a liaison between customers, Sales, Billing, and various internal departments to ensure smooth transaction flows.
14. Standard Operating Procedures (SOPs):
    • Follow and update the Standard Operating Procedures (SOPs) as required.