Google is recruiting for the post of Tech Generalist Associate. Understudies from CS Background can apply for Google Recruitment 2022. Intrigued and qualified applicants can peruse more subtleties beneath.
Enrollment :
- Organization Name : Google Operations Center
- Post Name: Tech Generalist Associate
- Degree : BE/B.Tech/ME/M.Tech
- Branch : CS/IT
- Clump : 2018/19/2020/2021/2022
- Experience : freshers ( 0 – multi month )
- CTC : Up To ₹ 12 LPA*
- Area: Bengaluru
Expected set of responsibilities:
- Keeping a positive and expert demeanor towards clients
- Offering help across different stages, including visit, live email, texting, and telephone (voice calls)
- Be adaptable to work in a 24×7 help climate according to the business needs which could incorporate working reliably in the night shifts and on ends of the week
- Investigate essential specialized issues, distinguish client needs and foster savvy fixes to address them.
- Quickly and autonomously resolve specialized episodes and accelerations, with powerful correspondence to all partners inside and remotely
- Keep up with reaction and goal speed as characterized by SLOs;
- Keep high consumer loyalty scores and observe quality guidelines in 95% of cases.
- Utilize existing investigating devices and procedures to lay out main driver for inquiries and give a client confronting underlying driver evaluation.
- Give high-contact help to most noteworthy Tier clients, work inside and out comprehension of most squeezing client issues
- Add to making and refreshing a help information base, you will have an energy for learning and information sharing.
Necessities:
- BTech/BE Information Technolo g articles and comprehend the specialized framework to determine client inquiries
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