HSBC Recruitment Drive 2025: Hiring Call Center Customer Service Representative – Apply Now !!

Job Responsibilities

• Adhere to Company Policies and Procedures: Follow all company policies, procedures, and guidelines to maintain a safe, organized, and compliant work environment.
• Communication: Maintain clear and effective communication with team members, supervisors, and other departments to ensure smooth workflow and operations.
• Team Collaboration: Work collaboratively with colleagues and other departments to achieve common goals and contribute to a positive team environment.
• Customer Service: Provide excellent service to internal and external customers by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Task Management: Manage assigned tasks and responsibilities efficiently, prioritizing workload to meet deadlines and achieve targets.
• Problem-Solving: Identify and resolve issues promptly and effectively, using sound judgment and available resources to overcome challenges.
• Quality Control: Ensure all work meets the company’s quality standards, consistently delivering high-quality results.
• Continuous Improvement: Participate in continuous improvement initiatives by providing feedback, suggesting improvements, and implementing best practices.
• Reporting: Prepare and submit regular reports on activities, performance metrics, and other relevant information as required.