Mastercard Recruitment

About Mastercard

Mastercard is a global technology company in the payments assiduity. Our charge is to connect and power an inclusive, digital frugality that benefits everyone, far and wide by making deals safe, simple, smart and accessible. Using secure data and networks, hookups and passion, our inventions and results help individualities, fiscal institutions, governments and businesses realize their topmost eventuality. Our decency quotient, or DQ, drives our culture and everything we do outside and outdoors of our company. With connections across further than 210 countries and homes, we’re erecting a sustainable world that unlocks priceless possibilities for all.

Liabilities of the seeker

Perform L1 operation Support services on a 24x7x365 base
Dispatch Grounded Alert Monitoring – original response & triage of cautions using bribe

confirmation of CRQ’s using cautions or Dashboards
Operation Performance and Monitoring using Dashboards

Problem Ticket creations & follow- ups for cautions reductions
Cautions Volumetric reporting(Bi-weekly, Yearly) Participation in TRT/ Bridge calls for Critical alert

resolution

Soft Chops & Situation Management over the phone callContribution in Knowledge operation – produce/ modernize new or being bribe
Assign incidents generated by covering tools to corresponding operation and support brigades usingSOPs.Escalate and engage Incident Requests and Change Requests to separate operation brigades using escalation matrix