Freshworks off campus drive – 2022 – Graduate Trainee – Customer Support

 

Organization Description

At Freshworks, we are making a worldwide working environment that empowers everybody to track down their actual potential, reason, and enthusiasm regardless of their experience, orientation, race, sexual direction, religion or nationality. We are focused on giving equivalent open door to all and accept that variety in the work environment makes a more lively, more extravagant workplace that progresses the objectives of our representatives, networks and business.

Freshworks makes it quick and simple for organizations to charm their clients and workers. In excess of 50,000 organizations use Freshworks SaaS to empower a superior client experience (CX, CRM) and representative experience (ITSM, HRSM). Settled in San Mateo, California, Freshworks has a devoted worldwide group working from 13 areas to serve our clients all through the world.

Freshworks has gotten various honors positioning #16 on the lofty Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work records.

Set of working responsibilities

About the job – Customer Support:

The client service group deals with specialized account the executives for every one of our clients. They help investigate and determine issues that clients could have and give help as and when required. Any individual who likes to investigate, get to the main driver and take care of issues and assisting clients with settling their issues are a characteristic fit for the client service group.

Capabilities

What we search for:

Freshworks is hoping to, not set in stone and energetic understudies who’ll graduate in 2022 for our client assistance group. Here is a short depiction of qualities that we search for in from understudies just out of school:

• Clear, brief, and compelling composed and oral relational abilities.
• Sympathy towards clients and grasping their necessities.
• Capacity to flourish in a speedy execution driven climate.
• Interest, interest and receptiveness to learning new advances.
• Adaptability in working in various rotational movements/areas/markets. This is totally compulsory in light of the fact that movements and locales will be allotted in view of business prerequisites.
• Earlier temporary position insight in B2B or item organizations in any of these spaces is a special reward.

Extra Information

• Shortlisted profiles will be welcome to a screening task. We will convey welcomes in an occasional way and give multi week to finish it.
• Every one of our meetings will be virtual video interviews on Zoom, since we are turning out from a distance for now.
• We will design various meeting drives – they might be spread more than 2-3 dates to oblige all competitors.
• Given the setting of Covid and remote work – Freshworks is working to some degree from a distance (as things stand today). While we have office areas in Chennai, Bangalore and Hyderabad – the help group is based essentially out of Chennai and this job will be for the Chennai area as it were.
• We are likewise probably taking a gander at an office in Coimbatore sooner rather than later and take your inclination in the event that you wish to be based out of Coimbatore.
• We are likewise leisurely getting once again to the workplace in stages, and will expect those employed to figure out of the Chennai office after joining.

1) Some free online money for students :