Google Operations Center off campus drive – 2022 – Analyst

 

Go along with Us

• Go along with us at the Google Operations Center for the opportunity to assist with researching clients tackle their concerns and accomplish their objectives, all while working in a dynamic and various climate.
• As an Analyst, you will be supposed to give phenomenal client care by responding to questions and settling issues connected with Google items. Your job would require you to offer help on inbound talks/calls/messages from the clients. In the event of prerequisite, you would have to contact the customer(s) with the forthcoming goal over call/email.

Position Responsibilities

• Keeping a positive and expert demeanor towards clients
• Offering help across different stages, including talk, live email, texting, and telephone (voice calls)
• Be adaptable to work in a 24×7 help climate according to the business needs which could incorporate working reliably in the night shifts and on ends of the week
• Investigate fundamental specialized issues, recognize client needs and foster clever fixes to address them.
• Speedily and autonomously resolve occurrences and accelerations, with successful correspondence to all partners inside and remotely
• Keep up with reaction and goal speed as characterized by SLOs;
• Keep high consumer loyalty scores and observe quality guidelines in 95% of cases.
• Utilize existing investigating devices and strategies to lay out underlying driver for questions and give a client confronting underlying driver evaluation.
• Give high-contact help to most elevated Tier clients, work inside and out comprehension of most squeezing client issues
• Add to making and refreshing a help information base, you will have an energy for learning and information sharing.

Least Qualifications

• Four year certification from a licensed foundation
• Amazing verbal and composed English language abilities
• Solid scrupulousness and a demonstrated capacity to adjust numerous needs
• 0-year and a half involvement with Technical Support/Customer administration tasks/Troubleshooting/Campaign Optimization in any organization

Favored Qualifications

• Capacity to go past assist with focusing articles and comprehend the specialized framework to determine client inquiries
• Capacity to retain complex specialized ideas and impart them to a non-specialized crowd
• Any capability or involvement with Digital promoting would be an additional benefit

Benefits

• We support you with serious wages and complete medical care including clinical, dental and vision inclusion
• We support your family with impartial child holding leave, multi week birth-parent maternity leave, and liberal life, mishap and incapacity protection essentials
• We support our groups with free day to day lunch, completely supplied miniature kitchens, and culture clubs and worker asset bunches that let you share what you care about

At Google Operations Center, we don’t simply acknowledge contrasts – we celebrate it, we support it, and we blossom with it to help our workers, our items and our local area. We are resolved to approach work opportunity paying little mind to race, variety, family, religion, sex, public beginning, sexual direction, age, citizenship, conjugal status, handicap, orientation personality or

Veteran status. We likewise consider qualified candidates paying little heed to criminal accounts, predictable with legitimate necessities. Assuming you have an inability or exceptional need that requires convenience, if it’s not too much trouble, let us know.

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