American Express Hiring WFM Analyst

American Express Off Campus has announced Work from Home job notification for the WFM Analyst role. A student from various disciplines can apply for the American Express Recruitment drive 2023. Interested and eligible candidates can read more details below

Job Description:
American Express Off Campus 2023 is hiring candidates for the post of WFM Analyst.

Job Responsibilities:
Posting agreed upon schedules
Managing the Scheduling mailbox. Responding to requests within the targeted SLA.
Managing the Real Time mailbox. Responding to requests within the targeted SLA.
Processes schedule exceptions both advanced notice and day of requests.
Scheduling training and other BTOP requests.
Processing and managing overtime and under time.

Timetable management.
Achieve daily service level and efficiency goals.
Watching real time queues and making real time skilling changes.
Supporting the various other Work Force Management roles as needed.

Eligibility Criteria:
(if beyond High School or equivalent) College degree preferred.

Minimum of 2 years call centre experience, minimum 18 months resource scheduling or real time management experience.

Preferred skill:
Very good analytical skills, ability to work independently on a frequent basis.
Self-motivated and flexible in working hours according to workloads.
Extremely accurate in the entering and presenting of data. Essential to this role is data integrity.
WFM Analyst must work with their internal customers to ensure that data on the WFM system (IEX) is accurate with what Operations know to be true.
Partner with forecasting teams to match staff (numbers and skills), forecasted demand, planned absence and known shrinkage into effective working patterns.
Ability to work independently. Ability to work the hours of the market being supported.
Should have handled at-least one WFM project where Service Delivery isn’t based out of India.

About American Express:
American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries.

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