Bain & Company | IT helpdesk | Los Angeles

 

Work Title

1. Partner, IT Help Desk Support
2. Class – Innovation and Engineering
3. Business Type – Long-lasting Full-Time
4. Location(s) – Los Angeles

Portrayal and Requirements

WHAT MAKES US A GREAT PLACE TO WORK

We are glad to be reliably perceived as one of the world’s best work environments, a hero of variety and a model of social obligation. We are as of now positioned the #1 counseling firm on Glassdoor’s Best Places to Work rundown, and we have kept a spot in the main four on Glassdoor’s rundown throughout the previous 12 years. We accept that variety, consideration and coordinated effort is critical to building remarkable groups. We enlist individuals with uncommon gifts, capacities and potential, then establish a climate where you can turn into your best self and flourish both expertly and by and by. We are openly perceived by outside gatherings, for example, Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being an incredible work environment for variety and incorporation, ladies, LGBTQ and guardians.

WHAT YOU’LL DO

Your essential job is to support the IT support necessities of our client base in a requesting results-situated climate. This job is supposed to manage most of calls and messages to the Help Desk utilizing an assortment of critical thinking procedures, while keeping an elevated degree of consumer loyalty. A vital part of the help activity at Bain is the utilization of the HD+ tagging and stock framework. Partners will get preparing on the tagging framework as well as different advancements in general and managerial cycles expected to execute the obligations of a Technical Solutions Group (TSG) Associate. This individual will master support abilities in a compressed climate and have the option to grow their specialized capacity across a scope of programming, equipment, and portable stages

• You will foster the abilities expected to be the essential contact for IT related issues and issues for Bain representatives

• You will learn and foster the investigating and goal abilities expected to address equipment and programming issues on PC frameworks and other upheld equipment (cell phones, telephones, voice message, projectors, and so forth.)

• You will perform steady development with clients to guarantee total goal and client fulfillment

• You will become familiar with the stock framework and keep up with exact stock data set, fix log, and action log

• You will foster the abilities to proactively recognize and finish TSG projects that increase the value of the division and additionally our clients

• You will become mindful of and uphold TSG rules and approaches to guarantee information honesty, framework dependability, and information security while giving fundamental adaptability to end clients

• You will become familiar with the Bain picture and PC setup and testing interaction to fabricate and convey journal and PCs

• You will foster the abilities expected to help the shifted Audio-Visual hardware in your neighborhood office and in different workplaces across the nearby area (Projectors, Videoconference Units, and so forth.)

• You will utilize Active Directory and other Bain devices to make and oversee client records and set authorizations

• You will foster prescribed procedures in the IT climate through experience sharing across the TSG staff in different workplaces across the area and universally

• You will figure out how to organize off-site fixes with outer merchants

• You will take part in Global tasks on a mentioned and volunteer premise

• You will work with other TSG staff individuals on nearby, provincial, and worldwide groups to test new applications, as well as framework equipment and programming overhauls

• You can get familiar with the materials to lead end client preparing programs

• You will give off-hours, end of the week and occasion inclusion depending on the situation

• You will make a trip as expected to help other Bain workplaces and off-site instructional meetings.

Capabilities

1-2 years past corporate experience is liked. Superb client assistance abilities are fundamental to outcome in this position incorporating compassion with the IT end-client experience. Should have the fitness or experience to offer proactive support to our clients as well as an outcomes situated way to deal with client support.

Experience with Computer Science, Management Information Systems or related field, or a comparable blend of schooling, preparing and experience is required. Exhibited interest and fitness in innovation and specialized issues.

Discuss well with clients and individuals from the group, show a certain and self-roused approach. Solid using time effectively and prioritization abilities in a performing various tasks climate. Capacity to function admirably in a group climate, support different individuals from the TSG group as they support our clients.

Capacity to be quiet and think obviously under tension and a fitness for scientific issue goal, show fundamental investigating abilities and approaches. Likewise the capacity to incidentally work expanded hours, including nights and end of the week hours to fulfill project time constraints or resolve issues.

*Candidate probably got, or get, the COVID-19 antibody, and be completely inoculated (laid out about fourteen days following last portion) by date of work with Bain and Company to be considered for U.S. based positions subject to required convenience process.

ABOUT US

Bain and Company is a worldwide consultancy that assists the world’s most aggressive change producers with characterizing what’s in store.

Across 62 urban communities in 37 nations, we work close by our clients as one group with a common desire to accomplish phenomenal outcomes, beat the opposition, and reclassify enterprises. We supplement our customized, coordinated mastery with an energetic biological system of computerized trailblazers to convey better, quicker, and additional getting through results. Our 10-year obligation to put more than $1 billion in free administrations brings our ability, mastery, and knowledge to associations handling the present dire difficulties in schooling, racial value, civil rights, financial turn of events, and the climate. We procured a gold rating from EcoVadis, the main stage for natural, social, and moral execution evaluations for worldwide stockpile chains, placing us in the top 2% of all organizations. Since our establishing in 1973, we have estimated our prosperity by the progress of our clients, and we gladly keep up with the most significant level of client promotion in the business

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