About HP:
HP loves taking on intense difficulties, disturbing the state of affairs, and making what’s straightaway. We’re looking for skilled individuals who are propelled by large difficulties, headed to learn and develop, and devoted to having a significant effect.
Set of working responsibilities
HP is employing contender for the post of Technical Support Representative.
Work Responsibilities:
- Working from a standard convention and using recorded cycles to answer client issues. Some judgment might be utilized to enhance the illustrated cycle.
- Effectively settle easy to direct specialized issues (connected with equipment and programming) from approaching client contacts and proactive warning frameworks.
- Answer administration, item, specialized, and client relations inquiries on subjects like highlights, determinations, and fixes on current and suspended items, parts, and choices, in view of client qualification (for instance more perplexing guarantee).
- Start to proactively help clients to stay away from or decrease issue event.
- Work is frequently looked into by Supervisor or Team Lead.
Qualification Criteria:
Secondary school instruction or Equivalent. To sufficiently play out the obligations of the gig people should have at least a half year to 1 year general insight, or comparable school level training.
Favored expertise:
- Articulate in fantastic composed and verbal relational abilities.
- Experience in client confronting job either remote or eye to eye.
- PC capability with pertinent programming applications (for instance Microsoft Office, CAD, Adobe Suite, programming.
- Exhibited critical thinking abilities.
- Exactness in information passage.
- Brilliant familiarity with language to be upheld.
- Experience in a telephone based far off job, e-support, e-visit, or comparable.
- Experience with PC innovation.
- Attractive: Knowledgeable in call steering and case the executives processes as well as case logging frameworks and commitment frameworks.
