American Express Hiring For Freshers
About American Express:
American Express is a leading global financial services company known for its credit card and payment solutions. With a strong focus on customer service and innovation, American Express provides a range of products and services to individuals, small businesses, and large corporations. The company’s mission is to become the world’s most respected service brand, and it is committed to delivering exceptional value and service to its customers.
Job Responsibilities For American Express Hiring For Freshers
:
- Interact with internal and external clients, such as authorized signatories, client managers, and merchants, to resolve inquiries via email and phone.
- Possess knowledge of Know Your Customer (KYC) procedures.
- Manage daily inventory related to merchant services and ensure timely resolution of requests.
- Create cases on relevant tools and maintain trackers and files for the team.
- Identify gaps in processes and recommend solutions to address them.
- Handle high volumes of work accurately and efficiently, meeting strict timelines.
- Monitor daily suspense volumes and communicate with clients to reduce the volume.
- Perform Due Diligence activities to release dues to clients.
- Focus on merchant requirements, productivity, and efficiency to meet service level agreements (SLAs).
- Contribute to team goals by managing individual productivity and quality targets.
- Take ownership of emails/issues and resolve them to meet customer expectations and enhance customer satisfaction.
- Understand and anticipate customer needs, providing appropriate solutions.
- Demonstrate a strong focus on process improvements.
- Ensure adherence to organizational policies and audit controls.
- Build rapport with the team and other business groups to ensure smooth operations.
American Express Recruitment Eligibility Criteria:
- Graduate or Post-graduate.
- Relevant experience is an advantage.
American Express Recruitment Preferred Skills:
- Excellent oral and written communication skills.
- Strong interpersonal and coordination skills.
- Customer-focused with a commitment to delivering excellent service.
- Compliance with company policies and procedures.
- Ability to make independent decisions and meet strict deadlines.
- Proficient in computer skills.
- Strong command over MS Excel, Access, and PowerPoint.
- Results-oriented mindset.
Apply Link:- Click Here
How to Apply for Off Campus Drive ?
Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
Click on “Apply Online”.
If you have not registered before, create an account.
After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application form after verification.
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