PhonePe Hiring for Freshers
About PhonePe:
PhonePe is a leading digital payment platform that has transformed financial transactions in India since its launch in 2016. It offers a secure and convenient mobile payment experience, enabling users to transfer funds, pay bills, recharge mobiles, and make online purchases seamlessly. With its user-friendly interface and robust security measures, PhonePe has gained the trust of its rapidly growing user base. Through innovation and strategic partnerships, PhonePe continues to drive the adoption of digital payments, contributing to India’s journey towards a cashless economy.
Job Description:
Position Description: We are seeking skilled professionals to join our Assisted Buying team in the Customer Experience department. As a specialist, your primary responsibility will involve resolving customer issues throughout their insurance purchase journey. You will explore innovative approaches to enhance their overall experience. Your role includes providing support for customer inquiries related to insurance products, ensuring a smooth purchasing process. Understanding customer feedback and identifying areas for improvement are crucial aspects of your role.
Key Responsibilities:
- Conduct all interactions with integrity and a customer-centric approach.
- Address basic insurance and transaction-related queries for PhonePe, converting inquiries into business opportunities.
- Engage with customers via phone and data channels.
- Assess customer needs and recommend suitable products while prioritizing their experience.
- Meet monthly targets for input and output as defined by supervisors.
- Follow established process guidelines for effective issue resolution.
- Build customer trust through meaningful interactions.
- Achieve hourly and daily productivity goals consistently.
- Use internal processes and resources to achieve satisfactory resolutions.
- Collaborate with relevant teams to escalate and resolve complex issues.
- Identify opportunities for process improvement.
- Educate customers on maximizing the use of PhonePe. Preferred Qualifications:
- Proficient in written and verbal English and Hindi communication.
- 0-2 years of experience in insurance advisory or sales roles.
- Strong aptitude for learning and adapting.
- Skilled in active listening and handling objections.
- Demonstrates strong customer focus and effective response in diverse situations.
- Team player, open to feedback, and adaptable.
- Efficient multitasking, prioritization, and time management skills.
- Graduation (10+2+3) is mandatory.
- Multilingual proficiency in South Indian languages (spoken and written) is advantageous.
- Willingness to work varying shifts and schedules as needed. PhonePe Full-Time Employee Benefits (Not applicable to Intern or Contract Roles):
- Comprehensive Insurance Benefits: Medical, Critical Illness, Accidental, and Life Insurance.
- Wellness Programs: Employee Assistance, Onsite Medical Center, Emergency Support.
- Parental Support: Maternity and Paternity Benefits, Adoption Assistance, Day-care Support.
- Mobility Support: Relocation, Transfer, and Travel Policies.
- Retirement Benefits: PF Contribution, Gratuity, NPS, Leave Encashment.
- Additional Benefits: Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy.
Apply Link:- Click Here
How to Apply for Off Campus Drive ?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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