Cloudera Hiring For 2023
Job Responsibilities:
As a Technical Support Engineer at Cloudera, you will be responsible for:
- Providing remote technical support for break-fix issues and operational guidance to both internal and external customers through cases via Zoom, phone, and case updates.
- Practicing active listening to understand customer issues and their impact on the business, driving urgent resolution.
- Learning new technology and soft skills to effectively support customers.
- Collaborating with cross-functional teams like engineering, product management, and quality assurance to escalate and resolve complex technical issues.
- Setting and managing customer expectations with a friendly and collaborative approach to achieve high customer satisfaction.
- Offering proactive support by creating Knowledge Base articles and Community posts.
- Documenting and tracking customer interactions, issues, and resolutions using the support ticketing system.
- Participating in occasional weekend and holiday on-call duty.
Qualifications Required:
- Bachelor’s or Master’s degree.
Preferred Skills:
- Strong technical aptitude and problem-solving skills, capable of diagnosing and troubleshooting complex technical issues.
- Proven experience as a Technical Support Engineer or similar role, preferably in a software or technology company.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical customers effectively.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Experience with support ticketing systems.
- Willingness to continuously learn and stay updated on new technologies and industry trends.
- Familiarity with operating systems (Windows, Linux, macOS) and networking concepts.
- Strong understanding of Linux, databases, or programming concepts.
- Knowledge of Hadoop stack components such as HDFS, Hive, and Impala is a plus.
Selection Process:
- Application Screening
- Online Assessment
- Technical Interviews
- HR Interview
- Final Selection
About Cloudera:
Cloudera is a company that delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If you’re excited about making data and analytics accessible and easy for everyone, Cloudera welcomes you to join their team. As a Technical Support Engineer, you’ll play a proactive, collaborative, and customer-oriented role within Cloudera’s Frontline Support organization. Your skills and dedication will contribute to providing top-notch technical support to customers.
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