Commonwealth Bank Hiring for 2023
About Commonwealth Bank:
The Commonwealth Bank of Australia, popularly known as CommBank, stands as one of the country’s leading financial institutions. With a rich history dating back to its establishment in 1911, the bank has consistently upheld its reputation for reliability, innovation, and customer-centric services. Offering a comprehensive range of financial products and services catering to individuals, businesses, and corporations, CommBank spans areas including retail banking, wealth management, insurance, and investment solutions. The bank’s commitment to technological advancement is evident through its user-friendly digital banking platforms, providing convenient access to banking services. As a cornerstone of Australia’s financial landscape, the Commonwealth Bank continues to play a pivotal role in fostering economic growth and financial well-being for its diverse clientele.
Job Description:
This role encompasses a variety of responsibilities that align with CBA’s core values of Honesty, Integrity, and Trust, as well as its Performance-Driven, Accountable, Customer-Focused, and Teamwork behaviors.
Key Responsibilities:
- Develop a strong grasp of Pega frameworks for different industries and gain hands-on experience in a subset of them.
- Familiarize yourself with the Pega Applications platform.
- Possess the PCSA (PEGA Certified Systems Architect) certification; PCSSA (Pega Certified Senior System Architect) certification on Pega version 7.x or 8.x is preferred.
- Demonstrate familiarity with ITIL practices, including Incident, Change, Problem, Release, and Deployment Management.
- Collaborate with the team on application enhancements, releases, and deployments.
- Create and maintain Application Runbooks and other relevant documentation.
- Utilize tools such as Octopus/Team City, Share Point, and Confluence.
- Proficiently manage ticketing tools like Jira, My Service, and Service Now.
- Showcase exceptional customer interface skills.
- Exhibit strong written and verbal communication abilities.
- Display meticulous attention to detail and exceptional analytical and problem-solving capabilities.
- Quickly distinguish issues stemming from hardware, operating systems software, and application programs.
- Grasp the severity and criticality of issues and prioritize them accordingly.
- Collaborate with other dependent teams to devise solutions for encountered issues.
- Undertake additional tasks as assigned by your manager, within your capabilities. (Note: All tasks must align with internal Bank policies and external regulatory requirements).
Role-Specific Responsibilities:
Service Management:
- Ensure that all initiatives fulfill the minimum requirements of the Service Management process.
- Serve as a liaison between customers, IT&T vendors, service providers, and system owners.
- Function as an escalation point for Business and IT Service providers.
- Represent Business customers from an IT&T perspective in meetings and teleconferences.
- Serve as the primary escalation point for Infrastructure vendors and ITSMO in delivering Incident Management and Service Request services.
- Engage with Business customers and relevant projects to integrate new applications into suitable support models.
Incident/Problem Management:
- Minimize the duration and impact of high-priority incidents and ensure accurate priority ratings.
- Reduce the volume of high-priority incidents.
- Mitigate the recurrence of high-priority incidents.
- Assign appropriate priority ratings to problems and corrective actions.
- Facilitate problem resolution with service providers.
- Conduct Problem Reviews with Service Owners and System Managers.
Change and Configuration Management:
- Coordinate major change and release activities.
- Identify and address issues and risks associated with Changes and Releases.
- Conduct Post-Implementation Reviews (PIRs) for unsuccessful Changes.
- Ensure that all change records meet internal and external audit requirements.
- Oversee the review and correction of Configuration Item (CI) inaccuracies.
- Conduct CI audits.
- Provide CMDB support for major projects.
- Offer process-specific guidance to Configuration Librarians and Service Owners.
- Monitor and maintain Configuration Librarian access to CMDB.
Apply Link:- Click Here
How to Apply for Off Campus Drive ?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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