Accenture Hiring For Freshers
About Accenture:
Accenture is a global professional services company with a strong presence in over 120 countries. They offer a wide range of services in consulting, technology, and outsourcing across various industries. Accenture is dedicated to helping clients navigate the complexities of the digital age through innovative strategies and cutting-edge technologies.
Job Description:
What would you do?
As a Customer Service Associate, your role in the Customer Support vertical involves managing and resolving customer queries, addressing escalations, and handling complaints to ensure the best possible resolutions. You will also be responsible for closing faults and complaints within specified SLAs.
The Query Management team handles both inbound and outbound calls, as well as provides email and chat support to resolve customer issues. You will be part of the Service Desk Voice Support team, which focuses on day-to-day operations, meeting SLAs, and resolving queries related to disputes through customer coordination.
Your tasks will include reviewing service requests based on predefined support scopes, documenting, diagnosing, and troubleshooting customer-reported incidents. Additionally, you will manage unforeseen interruptions to swiftly restore normal service operations, particularly for voice interactions.
What are we looking for?
- Adaptability and flexibility
Roles and Responsibilities:
- In this role, you will be tasked with resolving routine problems, primarily by referencing precedent and following general guidelines.
- Your main interactions will occur within your team and with your direct supervisor.
- Detailed instructions will be provided for all tasks in this role.
- The decisions you make will primarily impact your own work and will be closely supervised.
- You will work as an individual contributor within a team, with a predefined and narrow scope of work.
- Please note that this role may require you to work in rotational shifts.
Apply Link:- Click Here
How to Apply for Off Campus Drive ?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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