Zycus Hiring For 2023 | Product Technical Analyst | Apply Here !!

Responsibilities of the Candidate:

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay).
• Work on all aspects of the Zycus Support Desk and be the first point of contact for customers having queries/issues related to Zycus products, available on email/chat/call mediums for customer concerns.
• Collaborate with the Technical Account Management Team to ensure deliverables are on time, increase efficiency, and resolve issues for customers by coordinating with multiple teams from Zycus and the customer side to achieve customer satisfaction.
• Participate and contribute to best practices (tools/process), knowledge sharing, and find ways to automate and ideate new things to enhance customer experience, reduce manual efforts, and suggest new processes.
• Work with customers and internal stakeholders while participating in and facilitating testing, including User Acceptance Testing.
• Evaluate and suggest innovative solutions and workarounds for customer requirements.
• Work efficiently on Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide a strong technical understanding of Zycus products with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Requirements:

• Education: MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science.
• Experience Level: 0-1 years.
• Strong written and verbal communication skills.
• Willingness to work in 24 X 7 shifts.
• Flexible, enthusiastic approach to work, including a strong desire to learn new tools & techniques to solve business problems.
• Ability to collaborate with various internal and external stakeholders.
• Ability to learn, execute, and excel. Multitask and work with priorities.