Advarra Hiring From Work From Home | Customer Support Specialist | Apply Here !!

Roles and Responsibilities:

• Connect with customers mainly through email and web tickets, and answer inbound phone calls to resolve queries. • Record and document information in ticketing systems, providing customers with updates as needed. • Utilize knowledge databases and various tools to determine the source of problems and provide solutions. • Follow quality guidelines to ensure that customer service meets the standard expected by the Longboat brand. • Collaborate with Project Managers and teams to set up individual portals at project inception by adding documents, users, etc. • Manage user access to the portals and provide customer training on the Longboat portal. • Update and maintain customer support process documents and Standard Operating Procedures (SOPs). • Assist in training and mentoring new hires.

Skills and Requirements :

• Excellent communication skills, both written and verbal. • Demonstrated knowledge of online technology and development. • Curiosity and the ability to understand and address support requests effectively. • A desire to learn and seek out new information and solutions. • Strong teamwork skills and the ability to work effectively in a multi-functional team. • Enthusiasm and willingness to take on individual responsibility.