About PhonePe :
PhonePe is India’s driving computerized installments stage with north of 280 million enrolled clients. Utilizing PhonePe, clients can send and get cash, re-energize versatile, DTH, information cards, pay at stores, make utility installments, purchase gold, and make speculations. PhonePe went live for clients in August 2016 and was the first non-banking UPI application and offered cash move to people and shippers, re-energizes and charge installments in any case. In 2017, PhonePe forayed into monetary administrations with the send off of computerized gold, giving clients a protected and helpful choice to purchase 24-karat gold safely on its foundation. PhonePe has since sent off Mutual Funds and Insurance items like expense saving assets, fluid assets, worldwide travel protection, Corona Care, a devoted protection item for the COVID-19 pandemic among others.
PhonePe sent off its Switch stage in 2018, and today its clients can put orders on more than 300 applications including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo and so on straightforwardly from inside the PhonePe versatile application. PhonePe is acknowledged at more than 18 million dealer outlets across 500 urban communities broadly.
About the job:
We are searching for experts for the Inhouse Customer Experience group. As a subject matter expert, your essential obligation will involve taking care of issues that our clients experience and you will persistently search for exceptional and energizing ways of working on their experience.
In this job, you will offer help to guarantee that issues are either settled quicker or hailed in like manner.
One will add to reliably better and smooth out the emotionally supportive networks by hailing examples to continuously enhance for better client experience
PhonePe sent off its Switch stage in 2018, and today its clients can put orders on more than 300 applications including Ola, Myntra, IRCTC, Goibibo, RedBus, Oyo and so forth straightforwardly from inside the PhonePe versatile application. PhonePe is acknowledged at north of 18 million shipper outlets across 500 urban communities broadly.
Responsibilities:
- Act with honesty and think client first in each communication
- Handle fundamental PhonePe record and exchange related inquiries
- Capacity to flex between telephone and information stations
- Adhere to indicated process rules to achieve goal
- Construct client trust through their communication
- Capacity to meet hourly and day to day efficiency objectives
- Influence inner cycles and assets to drive goal
- Raise properly taking help from applicable groups to determine client issues
- Suggest process upgrades
- Connect with and Educate clients so they’re ready to use PhonePe without limit
Ideal candidate should :
- Have phenomenal composed and verbal correspondences
- Have great learnability
- Be an attentive person and manage protest
- Have solid client direction and capacity to adjust/answer various situations
- Be a cooperative person, adaptable and open to input
- Capacity to perform multiple tasks, focus on, and oversee time really
- Ought to have the option to talk in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 – 2 years of work insight in a client confronting job
- Multilingual abilities (spoken + written) in South Indian dialects are liked
