Aera Technology Hiring For 2024 | Automation Engineer Intern | Apply Here !!

Responsibilities for Aera Technology Internship:

• Collaborate with the Support team to identify opportunities for automation in support workflows.
• Design and develop tools/scripts to automate repetitive tasks and improve efficiency in problem analysis and troubleshooting.
• Work closely with the Support team to curate content in support tickets, ensuring accurate and relevant information is captured for LLMs.
• Assist in the creation and maintenance of knowledge base articles and documentation.
• Participate in team meetings and contribute ideas for improving support processes and customer experience.
• Perform any other duties as assigned.

Required Skills:

• Hold a degree in Computer Science, Information Technology, or a related field; graduated in 2023 or after.
• Possess strong programming skills, particularly in SQL, Python, or any other scripting language.
• Demonstrate excellent problem-solving skills and attention to detail.
• Have the ability to work independently and in a team environment.
• Exhibit strong communication skills, both verbal and written.
• It’s beneficial to have familiarity with automation tools and frameworks (e.g., Ansible, Puppet, Chef).
• Previous experience in technical support or customer service is advantageous.