Amazon Hiring For 2023
About Amazon:
Amazon, founded by Jeff Bezos in 1994, is a global e-commerce and cloud computing company that has revolutionized the way people shop and conduct business. With a mission to be the most customer-centric company on Earth, Amazon offers a vast range of products and services to customers worldwide. Through its innovative technology, efficient supply chain management, and customer-focused approach, Amazon has become one of the world’s largest companies.
The company provides various services, including Amazon Prime, which offers free shipping, streaming of movies and TV shows, and other exclusive benefits to its members. Additionally, Amazon Web Services (AWS), its cloud computing platform, is widely utilized by businesses and organizations for hosting and data storage.
Job Description: Technical Support Associate – VTS – India
The Technical Support Associate position in Virtual Technical Support (VTS) is a work-from-home model in India that focuses on assisting customers with devices and digital content. VTS associates are required to work from a location approved by Amazon, ensuring reliable internet connectivity and a conducive work environment. The role involves handling customer queries, providing technical assistance, and delivering exceptional customer service.
Required Skills For Amazon Hiring For 2023:
- Action-oriented, self-disciplined, and organized
- Effective time management skills and ability to prioritize tasks
- Excellent communication and comprehension skills to interact with internal and external customers
- Strong written composition skills to provide accurate responses
- Familiarity with computer systems, including Windows 7, Microsoft Outlook, and Internet Explorer
- Typing proficiency
Preferred Criteria:
- Self-driven, motivated, and capable of working independently with minimal support
- At least 6 months of experience in a customer service environment
- Reliable internet connectivity and a suitable work environment during working hours
Customer Focus:
- Exceptional customer service skills, with the ability to empathize and prioritize customer needs
- Proficient conflict resolution, negotiation, and de-escalation skills
- Ownership mindset in resolving challenging customer issues
Problem-Solving Skills:
- Effective problem-solving abilities, including decision-making and time management
- Logical and rational approach to problem-solving
- Action-oriented and self-disciplined
- Ability to prioritize tasks to meet business needs
Qualifications Required:
- Minimum qualification of 10+2 or any graduate
Shifts:
- Rotational
Benefits:
- Night shift allowance (NSA), overtime pay (OT), and Zeta Meal Card.
Apply Link:- Click Here
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