Amazon Hiring For 2024 | CXQO Associate | Apply Here !!

Key Job Responsibilities :

• Perform data collection tasks related to an Amazon device, application, or service.
• Execute tasks assigned on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
• Participate in process improvement to enhance the quality, efficiency, and accuracy of team processes.
• Collaborate with team manager when work is delayed or blocked due to technical issues.
• Report issues with tools and software to the development team when necessary.
• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

Basic Qualifications :

• Bachelor’s degree.
• 0 to 2 years of experience in a contact center or equivalent.
• Ability to work any shift including nights, weekends, and holidays.
• Comfortable working in an ambiguous and fast-paced environment.
• Must be able to work from the office.
• Must have PAN # and E-Aadhaar.
• High attention to detail.

Preferred Qualifications :

• Proven record of delivery of performance metrics in an Operations environment.
• Practical knowledge of data processing needs and trade-offs.
• Experience with root cause analysis.
• Experience driving process improvement initiatives and/or Lean/6 Sigma training.