Amdocs Recruitment Off Campus Drive 2023
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Amdocs Recruitment off campus 2023 has announced a new job opening for the position of Technical & Business Operations Agent at Amdocs. This is a fantastic opportunity for students from various disciplines who are looking to start their careers in the field of Process Associate – Banking and Capital Markets. All the necessary details about Amdocs Recruitment 2023, including job responsibilities, eligibility criteria, and the application process is given below
Job Responsibilities:
You will serve as first point of contact for incidents and service requests from end-users.
You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved
You will provide simple solutions at a basic level based on script/methods and procedures
You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process
You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues
You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)
You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).
Amdocs Recruitment Eligibility Criteria:
Recent graduates; experience is an added value
Experience with ticket-handling system is an advantage
Documentation skills, excellent verbal and written communication skills
Experience in using MS Office and end-user applications
Preferred skill:
Good communication and analytical skills.
Effective probing skills and analyzing / understanding skills
Analytical skills with customer-centric approach
Excellent proficiency with written English and with a neutral English accent
Should be able to work on a flexible schedule (including weekend shifts)
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