Set of working responsibilities
Work Role: Associate Product Consultant-Event Phones
About Cvent:
Cvent is a worldwide gathering, occasion, travel, and neighborliness innovation pioneer, with more than 4,300+ representatives around the world. As a main cloud-based innovation organization, we have more than 28,000+ clients, including 80% of the Fortune 100 organizations, in excess of 100 nations. Cvent’s product arrangements enhance the whole occasion the board esteem chain and have empowered clients all over the planet to oversee a huge number of gatherings and occasions. As well as assisting occasion organizers with exploring each part of the occasion cycle, we likewise give a coordinated stage to hoteliers to assist with driving qualified interest for their lodgings, deal with that request all the more proficiently, and measure their business execution progressively.
About the job:
- We are employing in our Client Services division for Event Management programming item. You will either be a piece of a group that upholds clients via telephone and email on the Cvent Event Management programming or will be liable for carrying out their occasion prerequisites in the device and imparting best practices to them.
- Our group of more than 350 Product Consultants, Analysts and Relationship Managers is an affectionate gathering of dynamic and high-energy experts. We recruit splendid individuals who will learn and are very persuaded to succeed. We have individuals from different instructive foundations including PC data frameworks, brain science, and correspondences.
What You Will Be Doing:
- Support clients via telephone and email by addressing their item questions and offering specialized help
- Offer best practice tips to clients to help their gathering participation by means of Cvent’s promoting motor
- Accumulate client necessities for future arrivals of the item
- Make and keep up with all item documentation
- Carry out and deal with the web-based piece of client occasions as and when required
- Accumulate client prerequisites and execute them in Cvent’s occasion the board programming
- Speak with the client and survey the underlying execution with them and roll out required improvements
- Give ideas to the client to work on the general aftereffect of the execution and assist client with meeting their objectives
- Report all correspondence with the client in Cvent’s CRM programming
Abilities/Requirements
What You Will Need for this Position
- Superb relational abilities (verbal and composed)
- Graduate/Post-graduate areas of strength for with and coherent abilities
- Solid business discernment, morals, and high uprightness
- High solace level in utilizing on the web programming items
- Should be expressive, coordinated, meticulous and have capacity to perform multiple tasks
- Speedy student, with an uplifting outlook and capacity to function admirably inside a group
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