Branch International Hiring For Work From Home | Customer Success Associate | Apply Here !!

Job Roles & Responsibilities:

• Customer Service: Provide efficient, quality, and friendly responses to customers across different channels.
• Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, and identify and prevent fraud through online channels.
• Servicing & Collections: Proactively reach out to borrowers who have missed payments or have pending payments.
• Product: Escalate customer feedback and IT bugs to help improve our products and services.
• Finance: Manage refunds, repayments, and other payment processes.
• General: Assist with various administrative projects as needed.

Skills and Requirements:

• 1-4 years of previous job experience in customer service.
• Passionate about our mission and our customers.
• Highly entrepreneurial, proactive, and willing to get your hands dirty.
• Excellent communication skills, both verbal and written.
• Good grammar, correct spelling, and punctuation.
• Good typing speed (ideally above 45 wpm).
• Ideal candidates will be extremely flexible with scheduling.

Benefits of Joining:

• Mission-driven, fast-paced, and entrepreneurial environment.
• Competitive salary and equity package.
• Fully-paid Group Medical Insurance and Personal Accidental Insurance.
• Unlimited paid time off including personal leave, bereavement leave, and sick leave.
• Fully paid parental leave – 6 months maternity leave and 3 months paternity leave.
• Monthly WFH stipend alongside a one-time home office setup budget at the start.
• $500 Annual professional development budget.