Ciena Corporation Hiring For 2024 | Technical Support Engineer | Apply Here !!

Responsibilities of the Candidate:

• Provide first-level technical support to customers using BluePlanet ROA software, troubleshooting and resolving software and system-related issues.
• Collaborate with the engineering team to identify, report, and resolve product bugs and issues.
• Assist in the development and maintenance of technical documentation, including user manuals and knowledge base articles.
• Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.
• Interact with the customer daily working on production and deployment, issues, etc – and providing feedback to the larger Ciena team for resolution.
• Come up with workarounds to minimize customer dissatisfaction with functionality shortcomings.
• Provide feedback back to the account/PLM/R&D community to help improve product functionality in future releases.
• Act as the customer advocate internally to Ciena, and the Ciena support person to the customer.

Requirements:

• Bachelor’s degree in network engineering, systems engineering, computer science, or related field.
• Preferably has experience in a work placement with an equipment vendor in the Telco industry.
• CCNA or equivalent level qualification would be advantageous.