Common Wealth Bank Is Looking for Operations Team Member
Commonwealth Bank Recruitment off-campus 2023 has announced a new job opening for the position of Operations Team Member at Commonwealth Bank. This is a fantastic opportunity for students from various disciplines who are looking to start their careers in the field of Operations Team Member. All the necessary details about Commonwealth Bank Recruitment 2023, including job responsibilities, eligibility criteria, and the application process is given below
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Commonwealth Bank Recruitment Job Description:
Commonwealth Bank is hiring candidates for the post of Operations Team Member.
Job Responsibilities:
Analyse and identify opportunities for improvement across teams.
Function as Subject Matter Expert that represents the business. This includes participation and representation on projects that impact CSD
Be the point of contact for clients and service providers for account issues.
Assisting with the billing cycle for all Collection Agencies
Assisting with accounts, miscellaneous requests, refunds and other general procedure enquiries from the customers
Assisting with reporting, correspondence and processing
Assisting the administration of new and pre-existing processes as required
Handle sensitive queries demonstrating strong communications skills, diplomacy and discretion.
Identify complex situations, recommending solutions and escalating to Team Leader Business Customer as required.
Ensure compliance with Bank policy and legislation at all times.
Issue correspondence where necessary
Meet individual and team Key Performance Indicators/targets, including outbound telephony contacts with customers and external business partners and inbound call actioning (mandatory)
Work effectively in a team environment, sharing information to other team members.
Encouraging customer centric commercial behaviour amongst the team
Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
Commonwealth Bank Recruitment Eligibility Criteria:
Any graduate degree or equivalent with a strong academic record from any stream.
Preferred skill:
All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
High volume Customer based processing experience
Strong reporting, spread sheeting and reconciliations expertise
Strong analytical, written and oral skills
Excellent organisational, planning and documentation skills
High level of attention to detail and a disciplined and thorough approach to investigations
Knowledge of CSD systems is desirable.
Proven ability to build and maintain positive and professional internal and external relationships.
Knowledge of the CBA products
Intermediate – Advanced Excel skills
Intermediate – Advanced Outlook skills
Intermediate – Advanced Microsoft Word skills
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