Dassault Systems Recruitment Drive For 2023

Job Responsibilities:

As a Technical Support Engineer at BIOVIA, your primary responsibilities will include:

Handling support requests from customers who require assistance with BIOVIA’s commercial enterprise software products.
Providing technical support for post-deployment issues, working directly with customers to resolve their problems.
Responding quickly to customer service requests and inquiries.
Documenting updates and progress on customer issues in service request management tools.
Collaborating with the Research and Development (R&D) team to improve the quality of BIOVIA software.
Ensuring customer satisfaction by addressing their concerns and providing timely solutions.

Qualification required:

To qualify for this role, you should have:

A Bachelor’s degree or higher degree in Information Technology, Mechanical Engineering, Computer Science, or a Life Sciences related domain.

Preferred skills:

The following skills would be advantageous for this role:

Strong problem-solving skills with a keen interest in customer-facing roles.
Ability to work independently or in small teams.
Demonstrable experience in any/all of the following technology areas would be an added advantage.