Gartner Off Campus 2023
Gartner off Campus Job Description:
Gartner is hiring candidates for the post of HRIS Ops Specialist.
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Gartner off Campus Job Responsibilities:
Provide solutions for inbound questions, tracking and driving requests to a timely closure
Serve as first point of contact for employee and manager inquiries
Individually answering and responding to a high percentage of standard inquiries across all areas of HR with limited escalations such as system navigation, transaction status, policy, program, and process questions
Support payroll, compensation, benefit, learning, talent acquisition, talent management, absence, and Time entry queries
Workday training and communication
Drive completion of high volume, recurring tasks.
Communicate operational outages
Escalate unresolved HR customer inquiries to other fulfiller groups or HRIS Tier 2 as needed.
Run audit reports to ensure data integrity and adherence to policies
Ensure cases/issues are closed timely and to end-user satisfaction
Support end-users with completing transactions in Workday and other HR systems
Develop step-by-step user guides with accompanying screenshots
Enhance, mature, and maintain procedural documents, building on existing core operational process guides
Manage ServiceNow ticketing system in accordance with quality procedure and SLA expectations
Support broader HRIS team objectives in delivery of tasks, projects, and enhancements.
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