Hexaware Recruitment 2022 | Trainee-Infrastructure Management Support

Capability

BSc (CS/IT/Electronics) and BCA-2022 Pass out
60% or 6 CGPA or more all through in tenth, twelfth and Graduation No Live overabundances at the hour of enrollment
CTC and Stipend: 3LPA and 15k for a considerable length of time payment sum
Administration Agreement: 2yrs – 2 Lakhs

Expected set of responsibilities

Phenomenal verbal and composed correspondence in English is must
Ought to have fundamental information on ITIL cycle and worldwide Client dealing with via telephone and email
Meet laid out help level measurements for call reaction, specialized help and client support
Give Help Desk Support to End clients and Level 1/2 help of IT Infrastructure and Applications
Log Incidents/call tickets into Ticketing apparatus, screen approaching client ticket lines for task, follow-up and goal
Follow and finish IT Service work area opening and shutting agendas
Examination and update information base for arrangements that can be utilized to
give first call or contact goal
Perform establishment/investigating/arranging of MS standpoint Client,MS Office, Applications programming, Antivirus Software, Internet traveler and essential organization investigating
Utilize remote devices, for example, Remote Desktop support, Dame Ware/Bomgar, Team watcher etc..(It’s a discretionary) to investigate and determine end-clients PCs, work areas.
Give follow-up support of End-clients to guarantee that assistance gave by
Help Desk has tended to their requirements in an opportune and effective way
Applicants ought to be available to work in 24*7 movements climate.
Up-and-comers having over 1 year of training hole are not qualified for this drive.