IBM Global Hiring For Freshers
Responsibilities of the Candidate:
- Troubleshooting and analyzing customer issues.
- Managing customer expectations and relationships.
- Setting up test scenarios to duplicate problems.
- Composition of knowledge base articles describing issues that have been reported and their resolution.
- Escalating defects to Level 3 for review and administration of communication and fixes between the customer and Level 3 support.
- Providing production-down weekend support (on rotation) to customers in system-down scenarios.
Requirements:
- 0-3 years of experience.
- Core Java / JEE preferred or any programming language proficiency.
- Troubleshooting skills, especially Java code / logs / Database troubleshooting skills (DB2 or Oracle) / Troubleshooting JMS/MQ.
- Quick learner and ability to pick up new products on on-prem and cloud.
- JSON, XML, SQL.
- Web Servers, WebSphere Liberty, Oracle, and DB2 expertise.
- Knowledge of Linux. Understanding of DevOps. Familiar with GitHub/enterprise deployments and handling performance issues.
- Preferable Automotive domain understanding.
- Mandatory knowledge in Software Development Lifecycle (SDLC).
Apply Link:- Click Here
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