IBM Hiring For 2024 | Technical Support Engineer | Apply Here !!

Required Technical and Professional Expertise for IBM Careers:

• Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues promptly.
• Manage clients operationally, including tasks like loading new data, maintaining and validating dashboard/report outputs.
• Cultivate strong relationships with clients to achieve the highest level of customer satisfaction.
• Collaborate within a startup atmosphere, working as part of an extended support team to exceed customer expectations.
• Utilize business and technical analysis skills, along with knowledge of IT environments, to solve complex issues and advocate best practices.
• Work collaboratively with other departments in the company to ensure customer satisfaction.

Preferred Technical and Professional Expertise:

• Knowledge and application of relational database concepts.
• Basic programming skills and understanding of web development (e.g., Ruby on Rails, JavaScript, HTML, CSS, SQL).
• Experience with Cloud computing platforms (AWS/Azure/GCP).
• Proficiency in working with large data sets in Excel, adept at quickly identifying and resolving data-related issues.
• Ability to complete technical designs through iterative mockups.
• Specific knowledge and application of IT services and financial management principles.
• Operational understanding of IT infrastructure domains, including data centers, network/communications, server utilization, virtual environments, storage, and application development & maintenance.
• Strong analytical and problem-solving skills, with proficiency in data analysis/manipulation.
• Self-starter mentality, capable of grasping complex concepts with minimal assistance.
• Ability to context-switch between multiple complex work streams efficiently.
• Instinctive ability to break down problems into basic components to pinpoint root causes efficiently.
• Client-focused attitude, serving as a customer advocate.
• Strong team player with excellent communication and presentation skills.