IKEA is Hiring for Resolution Generalists

IKEA Off Campus has announced job notification for the Resolution Generalists role. A student from various disciplines can apply for the IKEA Recruitment drive 2023. Interested and eligible candidates can read more details below

Job Description:
IKEA Off Campus 2023 is hiring candidates for the post of Resolution Generalists.

Job Responsibilities:
Provide qualitative customer support in all remote channels (phone, chat, mail, video, social), to secure a great customer experience, thus building trust in IKEA brand.
Offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, in order to maximize customer satisfaction.
Make use of conflict management techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention.
Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience while understanding cost consciousness.
Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals.
Actively seek information about the IKEA products and services to stay up to date with commercial priorities and activities thus maintaining ability to contribute to sales directly and indirectly.
Provide feedback on improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs.
Capture and share relevant customer insights to enable other parts of Ingka to improve the customer experience.

Eligibility Criteria:
Any Graduate from any stream.

Preferred skill:
High level of data/computer proficiency
Motivated by sharing and living the IKEA culture and values
Ability to communicate correctly, confidently and clearly in local language(s) across channels
General knowledge of remote customer behavior across channels as well as of remote customer engagement
Enjoy working in a team with common goals in a sharing and open culture
Strong customer focused mindset, thus steering conversation in a polite, friendly and trustworthy way
Passion for home furnishing and people’s life at home
Strong customer service skills and ability to adapt communication depending on channel
Ability to work with others in a team and open to exchange of knowledge and insights
Ability to work with modern tools and systems in a dynamic retail environment, handling more than one task at the time
Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
For internal: Very good knowledge of the IKEA product and service range.
For internal: Extensive knowledge of IKEA tone of voice and the prerequisites of communication across channels
For internal: Strong knowledge about relevant Ingka processes, systems and tools.

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