Kyndryl Recruitment 2023

Kyndryl Recruitment for the post of Customer Service Representative. A student from various disciplines can apply for the Kyndryl off-campus drive 2023. Interested and eligible candidates can read more details below.

Kyndryl Recruitment Job Description:
Kyndryl Recruitment is hiring candidates for the post of Customer Service Representative.

Kyndryl Recruitment Job Responsibilities:
Advises and guides the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, they support the client by answering questions and responding to client requirements.
They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

Kyndryl Recruitment Eligibility Criteria:
Bachelor’s degree in any stream.

Kyndryl Recruitment Preferred skill:
Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
Freshers are also considered.
Demonstrable ability to handle various tasks or projects with changing priorities.
Experience to utilize available time efficiently to achieve effective and efficient results.
Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to identify basic hardware parts and aware of basic hardware concepts.
Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Find opportunity and implement process improvements
Ability to empathize and work with customers in real-time to resolve issues.

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