Mastercard Recruitment 2023

Mastercard has blazoned a job announcement for the post of product Support mastermind. A pupil from colorful disciplines can apply for Mastercard Recruitment 2023. Interested and eligible campaigners can read further details below for Careers, Reclamation, Eligibility, Conditions, Salary, Chops, etc

Mastercard Recruitment 2023

Company Name – Mastercard
Post Name – product Support mastermind
payment – ₹ 6 LPA *
Experience – 0- 2 yr
Job position – Pune
Batch – 2023/22/21/20/19/18/ 17

Job Description
Mastercard is hiring campaigners for the post of product Support mastermind.

Job Liabilities
Perform L1 operation Support services on a 24x7x365 base. Dispatch Grounded Alert Monitoring – original response & triage of cautions using bribe
confirmation of CRQ’s using cautions or Dashboards
operation Performance and Monitoring using Dashboards
Problem Ticket creations & follow- ups for cautions reductions
cautions/ Volumetric reporting(Bi-weekly, Yearly)
Participation in TRT/ Bridge calls for Critical alert resolution
Soft Chops & Situation Management over the phone call
Donation in Knowledge operation – produce/ modernize new or being SOP
Assign incidents generated by covering tools to corresponding operation and support brigades using bribes.
Escalate and engage Incident Requests and Change Requests to separate operation brigades using escalation matrix.
Communicate and relate any events touched off during a change window to corresponding operation brigades to insure operation vacuity.
Regularly perform data analysis to determine client’s program performance and identify areas of enhancement
Increase quality of work through streamlining of processes, reducing alert counts, instituting wherever whenever possible, and through colorful other nonstop enhancement openings.
The approved service operation tool( s)(e.g., Remedy) will serve all specific incidents, changes and service requests.
Person should be ready to work in Shifts.

Eligibility Criteria
Bachelor’s Degree or original work experience.
introductory understanding of UNIX scripting
Experience on batch scheduling & Monitoring
Basic understanding of SQL Oracle or any other relational database.

Preferred skill
introductory understanding of UNIX scripting
Experience on batch scheduling & Monitoring
Basic understanding of SQL Oracle or any other relational database
Knowledge on tool monitoring( Splunk, Dynatrace & Omnibus)
Effective problem and troubleshooting chops
Knowledge of ITSM stylish practices
Effective written and verbal communication chops
Effective interpersonal chops.
Secondary chops( Good to have) –
Knowledge of Mainframe chops – JCL, OPC/ CA7( Job Scheduler)
Alert Tools – Xmatters, Nagios, Azure Monitor, IPMON, Zabbix