Moveworks Hiring For 2023
Job Responsibilities For Moveworks Hiring For 2023:
- Provide daily support to Moveworks customers as they leverage our product to drive efficiencies and evolve their IT support.
- Communicate clearly and simplify highly technical concepts.
- Troubleshoot issues to identify the root cause of a behavior and determine the next steps to solve the problem.
- Triage the support tickets and escalate them to appropriate teams (e.g., Customer Success Engineering, Product team, etc.).
- Identify defects and log them in the defect management system.
- Provide timely responses to customers and ensure the SLA is met.
- Identify recurring issues reported by customers and log them in the knowledge base for future reference.
- Analyze different types of logs, including Kibana and logDNA, to track down user-reported issues.
- Perform configuration changes to fulfill customer requests.
Qualification required:
- Bachelor’s degree in Information Technology, Computer Science, or a relevant field.
Preferred skill:
- Understanding of engineering frameworks to distinguish between configuration requests versus product limitations.
- Strong written communication skills and the ability to simplify technical concepts.
- Ability to reproduce, document, and communicate bugs and outages.
- Experience working with REST APIs.
- Passionate about technology and a willingness to learn and grow.
Selection Process: Moveworks Recruitment 2023
- Application Screening
- Online Assessment
- Technical Interviews
- HR Interview
- Final Selection
About Moveworks:
Founded in 2016, Moveworks has raised $315 million in funding at a valuation of $2.1 billion. The company has been named to the Forbes AI 50 list for five consecutive years and has earned recognition as the winner of the 2023 Edison Awards for AI Optimized Productivity and as the Best Bot Solution at the 2022 AI Breakthrough Awards.
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