NIIT Hiring For Work From Home | Customer Support Specialists | Apply Here !!

Required Skills

• Ability to manage a group of people.
• Willingness to work night shifts.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Job Profile & Responsibilities of Recruiter

• Crafting emails to attract passive candidates.
• Sourcing potential candidates using various online platforms.
• Screening incoming resumes and application forms.
• Interviewing candidates via various mediums.
• Preparing and distributing assignments, as well as language, logical reasoning, and numerical tests.
• Advertising jobs on career pages, job boards, and social media.
• Providing contacts of qualified applicants to the company’s hiring managers.

Job Profile & Responsibilities of Customer Support Specialists

• Customer service through calls.
• Ensure timely and accurate service delivery at defined productivity levels.
• Build client and domain knowledge to deliver a resolution on the first conversation.
• Ensure adherence to client service level agreements, such as customer satisfaction, handle time, and customer effort.
• Maintain internal service attendance and accountability policies.
• Execute issue/query and client level delivery quality on calls.