NTT DATA Hiring For 2023
Job Description at NTT DATA: Help Desk Associate
About NTT DATA:
NTT DATA is a firm believer in the power of assembling the right team to achieve extraordinary results. The dedication, integrity, and commitment of its employees are central to the company’s progress and its ability to keep clients at the forefront of their industries. By recruiting exceptional talent and nurturing their personal and professional growth, NTT DATA is shaping a promising future for both the company and its workforce.
Position: Help Desk Associate
Location: Bangalore
Key Responsibilities:
As a Help Desk Associate, your primary responsibilities include:
- Exceptional IT Service Desk Support: Provide outstanding IT Service Desk support, guiding and training end-users on various IT devices, applications, or processes.
- Issue Management: Promptly record, update, and escalate support issues to the appropriate level for resolution.
- IT Onboarding: Support all IT onboarding activities for end-users.
- Collaboration: Collaborate with internal IT teams for system testing, integration, and maintenance.
- Tool Evaluation: Explore and evaluate new IT business tools to assist business users and the internal IT team.
- Process and Technology Enhancement: Identify, suggest, evaluate, and implement process and technology enhancements.
- Willingness to Learn: Demonstrate a willingness to learn and expand expertise in other IT business domains.
Requirements for the Role:
- Proficiency in both written and verbal English communication.
- Exceptional customer service aptitude.
- Strong collaborative skills and the ability to work effectively within a team.
- Excellent communication skills to interact effectively with diverse stakeholders.
- Strong troubleshooting abilities to identify and resolve technical issues.
- The ability to work autonomously within a diverse global team.
- Proficiency in IT software and hardware troubleshooting, including Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment.
Preferences (Optional/Nice-to-Haves):
While not mandatory, the following preferences are considered advantageous:
- Embrace individuality, openness, a hunger for growth, humility, collaboration, and a proactive approach to challenges.
- ITIL foundation certification is a plus, along with flexibility and readiness to work in a rotational 24*7 shift pattern.
- Availability to work Monday to Friday (07:00 AM to 05:00 PM EST) is essential, with flexibility for shift adjustments as per client demands, including overtime and weekend commitments based on business requirements.
Working as a Help Desk Associate at NTT DATA offers the opportunity to provide top-notch IT support, collaborate with a global team, and contribute to the continuous improvement of processes and technologies to enhance business operations.
Apply Link:- Click Here
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