NTT DATA Hiring For 2024 | Remote Engineer | Apply Here !!

Responsibilities of the Candidate:

• Provide day-to-day technical support to end-users and clients.
• Investigate first-line support communication and ensure the resolution of incidents.
• Check knowledge articles to investigate and resolve incidents.
• Identify the root cause of incidents and problems.
• Assist in the preparation of RCA (Root Cause Analysis).
• Follow GDC standard operating procedures.
• Participate in daily performance hurdles, identify causes of performance shortcomings, and provide suggestions for improvement.
• Review recurring or high-impact incidents and manage them through a problem-management process.
• Document work instructions used in resolving incidents.
• Possess good troubleshooting knowledge of MS Windows, PC Hardware, and Internet Explorer.
• Configure active sync accounts on devices.
• Handle AD user management, including creating, deleting, and modifying accounts.

Requirements:

• Ability to communicate and work across different cultures and social groups.
• Excellent problem-solving skills.
• Good knowledge of Outlook (PST, OST) and Lync configuration.
• Knowledge of WiFi/VPN configuration.
• Familiarity with printer-related problems.
• Ability to provide step-by-step technical help, both written and verbal.
• Maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to apply active listening techniques.
• Adaptability to changing circumstances.
• Ability to diagnose and troubleshoot basic technical issues.
• Prioritize clients and create a positive client experience throughout the total client journey.
• Empathy and real-time collaboration with customers to resolve issues.
• Basic understanding of Microsoft Cloud-related solutions (Azure, Microsoft 365, and EMS Intune/AIP).
• Strong grounding in all areas of Infrastructure Technology.
• Strong understanding of Windows 10, Microsoft Office, and general system administration.