Rocket Health Hiring For Work From Home | Customer Success Associate | Apply Here !!

Roles and Responsibilities:

• Responsible for the ongoing experience of all Rocket Health users over WhatsApp, phone, email, and other messaging platforms.
• Call leads and existing users for feedback.
• Decipher, aggregate, and clearly document emergent user issues and escalate to appropriate internal teams and various key stakeholders.
• Ability to spot patterns in user behavior on both an individual and aggregate level.
• Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/channels.
• Consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey.

Skills and Requirements:

• Can hold a smile and engage in conversation (verbal and written) in English and Hindi.
• Should be comfortable communicating with customers via phone, WhatsApp, email process.
• Inherent capacity to build a strong rapport and relationship with people.
• Knowledge about mental or sexual healthcare or any healthcare is an added advantage.
• Prior experience in a similar role will be preferred, but not mandatory.
• Passion for speaking to people is a must.