SAP Off Recruitment Drive For 2023

Job Description:

SAP is currently seeking candidates for the position of Support Engineer.

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Job Responsibilities:

Serve as the initial point of contact for all Callidus customers, consultants, and partners.
Prioritize and handle incoming case requests received through the web and phone.
Provide support through phone, chat, and email to customers, consultants, and partners regarding the usage of Callidus products and associated components like data transformation tools and report writing tools.
Respond to all incoming cases promptly, determining severity, outlining next steps, and providing estimated time of arrival for further communication.
Conduct research, analysis, and troubleshooting to identify and resolve technical issues.
Offer phone assistance to customers seeking updates or escalations on their cases.
Proactively communicate client status, concerns, and issues to the appropriate management team.
Foster and maintain strong relationships with both internal and external customers.
Contribute to the SalesCloud Community by participating in product forums and sharing knowledge-based articles.
Update the Support case tracking system to ensure accurate and up-to-date documentation of issues.
Collaborate with Quality Assurance and Engineering teams to aid in the identification, reporting, and resolution of product defects.

Eligibility Criteria:

Bachelor’s degree in Engineering (BE/B-Tech) or equivalent in any discipline.
0-3 years of experience in a customer support environment, with experience in Software as a Service (SaaS) being a plus.

Preferred Skills:

Proficiency in working with Relational Databases (e.g., Oracle or HANA) and constructing complex queries.
Familiarity with Linux and Windows operating systems.
Knowledge of Tomcat/Weblogic.
Understanding of SSO/SAML integration.
Experience with Sales Cloud Commissions (Callidus) is desirable.
Familiarity with Business Objects 4.x and Crystal/Webi reports is advantageous.
Knowledge of Informatica 10.x is preferable.
Understanding of scripting languages such as JavaScript, Groovy, or Python is a plus.
Excellent organizational, customer relationship, verbal, and written communication skills.
Highly dependable and professional.
Exceptional problem-solving and listening skills.
Highly motivated, self-starter with a positive attitude.