Starbucks Off Campus Drive

The job responsibilities for the position at Starbucks Recruitment include:

1. Store Operations: Scheduling and assigning partners, following up on work results, and ensuring the store operates according to standard.
2. Customer Requirements: Identifying current and future customer requirements by establishing rapport with customers and partners who understand service requirements.
3. Calm Demeanor: Maintaining a calm demeanor during periods of high volume or unusual events while keeping the store operating smoothly and setting a positive example for the shift team.
4. Coffee Knowledge: Sharing coffee knowledge and stories with others, demonstrating a willingness and desire to educate and engage customers.
5. Customer Service: Displaying a customer-first attitude by training and holding partners accountable for delivering legendary customer service. Soliciting feedback from customers to improve service.

Supervisory Responsibilities include:

1. Interviewing and Training: Conducting interviews and training partners in store operations.
2. Work Planning: Planning, assigning, and directing work for the team, encouraging independent decision-making.
3. Performance Management: Setting goals, conducting regular performance reviews, and appraising employee performance. Addressing complaints, resolving problems, and providing coaching and counseling.
4. Compliance and Operational Requirements: Ensuring partners adhere to legal and operational compliance requirements, maintaining store stability and reputation.
5. Financial Management: Achieving financial objectives based on the annual budget, analyzing variances, managing store revenue, cash handling, deposit reconciliation, and inventory management.
6. Sales and Stock Management: Analyzing sales figures, forecasting future sales volumes, managing stock levels, and making decisions about stock control to maximize profits.
7. Quality and Safety: Ensuring standards for quality, customer service, health, and safety are met.
8. Market Awareness: Staying informed about market trends in the retail industry, customer initiatives, and monitoring local competitors.
9. Store Meetings: Conducting regular store meetings to align and communicate with the team.

The eligibility criteria for Starbucks Recruitment are as follows:

1. Education: Minimum 12th pass, ideally with a background in IHM (Institute of Hotel Management) or hotel management.
2. Latte Art and Coffee Knowledge: Being an expert in latte art and having in-depth knowledge of coffee.

Preferred skills for this position include:

1. Communication and Analytical Skills: Possessing good communication and analytical skills to effectively interact with customers and team members.
2. Probing and Understanding Skills: Demonstrating effective probing and analyzing/understanding skills to meet customer needs.
3. Customer-Centric Approach: Having analytical skills with a customer-centric approach.
4. Proficiency in English: Excellent proficiency in written English and a neutral English accent.
5. Flexible Schedule: Ability to work on a flexible schedule, including weekend shifts.

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