Sutherland Hiring For Freshers
About Sutherland:
Sutherland is a leading global provider of business process transformation services, delivering end-to-end solutions to clients across various industries. With over 30 years of experience, One Sutherland combines innovative technologies, proven methodologies, and skilled professionals to help clients improve operational efficiency, enhance customer experience, and drive business growth. The company offers a range of services, including customer care, technology support, back-office processing, and consulting. One Sutherland has a strong commitment to ethical and sustainable practices, and its mission is to create value for all stakeholders, including clients, employees, shareholders, and communities.
Job Description:
Position:
Associate – Customer Support (Internet Services)
Location: Chennai, Tamil Nadu, India
Employment: Contract
Company Overview:
Sutherland is a forward-looking company driving digital transformation through meaningful user experiences. Our core objective is to deliver meticulously crafted experiences for both customers and employees today, with an ongoing commitment to exceed expectations in the future.
Role Description:
This role is primarily focused on addressing inquiries, concerns, and questions from vendors in a clear, effective, and professional manner, both in written and oral communication. The role also involves providing timely and efficient assistance to Amazon Vendors, including the escalation of complex issues to appropriate channels. Developing a strong understanding of the platform and business is essential for better serving vendors. It is crucial to embody a positive and professional attitude consistently, effectively representing the company and adeptly handling any sensitive matters. The ability to manage time effectively, work autonomously utilizing departmental resources, policies, and procedures, and maintain a high standard of knowledge is key.
Contributing positively to the team environment and offering assistance to colleagues with challenging interactions are additional responsibilities. Meeting established benchmarks for performance, encompassing quality, productivity, first contact resolution, and attendance, is vital. The role necessitates actively identifying solutions through logical reasoning, data analysis, and trend recognition, channeling insights and improvement suggestions through appropriate channels.
Qualifications:
- High School Certificate (HSC) or Any Graduation
Apply Link:- Click Here
How to Apply for Off Campus Drive ?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
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- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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