Tech Mahindra Hiring For Work From Home | Customer Support | Consultants | Apply Here !!

Required Skills:

• Good team player, honest and willing to cooperate with fellow colleagues.
• Good verbal and written communication skills.
• Good knowledge of Google Sheets and Data Studio.
• Ability to handle pressure and a natural go-getter.

Job Profiles & Responsibilities:

International Voice Process:

• Provide customer support through voice.
• Resolve issues and miscellaneous queries.
• Handle internet-related queries.
• Handle customer service (technical support) for international voice processes.

EDI Consultant:

• Responsible for day-to-day tasks such as implementing and configuring EDI solutions, analyzing business processes, troubleshooting and resolving issues, and working with X12 standard.
• Able to collaborate effectively with cross-functional teams.

EDI Customer Support Specialist:

• Ability to coordinate with various entities at the same time.
• Establish rapport, present information, and respond to questions from managers and clients.
• Solve practical problems and deal with a variety of concrete variables.
• Manage and maintain several portfolios for various clients simultaneously.
• Use available technical resources to extract information.
• Work closely with clients to identify, investigate, escalate, and advise them on their questions and concerns.