Thomson Reuters Recruitment Drive 2023
Job Responsibilities:
As a member of the team at Thomson Reuters, your job responsibilities will include:
Order management: Managing the order process for select products by entering orders into specialist permissioning or electronic fulfillment systems. Ensuring that orders are fulfilled accurately and within agreed turnaround times.
Escalation management: Escalating any delays in the order process to internal groups, including senior members of the team, as appropriate.
Quality and productivity: Being accountable for meeting and maintaining defined standards for quality and productivity in order management.
Customer queries and communication: Managing internal customer queries and communication in a professional and service-minded manner. Ensuring that customer requirements are met and attending team meetings.
Online maintenance: Taking responsibility for online maintenance tasks, including lapsing subscriptions and addressing access-related issues.
Billing support: Assisting the billing team in validating online invoices and portals.
Email monitoring: Monitoring the group email account to ensure that requests are actioned and completed within agreed turnaround times.
Customer master data: Creating and modifying customer master data as required.
Performance targets: Meeting agreed volume, service, and quality targets in order management.
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Qualification required:
To be eligible for this role, you should have:
A graduate or post-graduate degree in a related field such as commerce or accounting.
Preferred skills:
In addition to the qualification requirements, the following skills are preferred for this position:
Good data interpretation skills: Ability to interpret and analyze data effectively.
Working knowledge of computer systems: Familiarity with computer systems, including knowledge of SAP and Sales force, is advantageous.
Customer focus: Strong focus on meeting customer needs and providing excellent service.
Prioritization and attention to detail: Ability to prioritize tasks and pay attention to detail in order management.
Aptitude for learning: High ability and willingness to learn and adapt to new processes and systems.
Communication skills: Excellent written and verbal communication skills, along with the ability to work effectively as part of a team.
Independence and multitasking: Ability to work independently on multiple activities, prioritize tasks, and escalate issues appropriately.
Flexibility in working shifts: Willingness to work night shifts as required.
Please note that this job description is provided based on the information available and may not represent the complete scope of the role. It is advisable to refer to the specific job posting or contact Thomson Reuters for a comprehensive understanding of the job responsibilities and requirements.
