VMware Hiring For 2023 / 2024
Job Responsibilities:
- Provide world-class customer service throughout the entire lifecycle of customer adoption.
- Bring thought leadership around overall customer success and be self-driven to lead with minimal supervision.
- Focus effort into optimal use of resources.
- Work flexible schedules, which may include evenings, weekends, or holidays.
- Provide customer assistance and support primarily via chat/calls for technical queries/issues to meet or exceed defined performance criteria.
- Handle support requests for VMC customers, providing solutions for technical issues.
- Reproduce issues in-house and respond back in a timely manner with continual follow-ups with customers along with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.
- Create knowledge base content for internal and external use.
- Work directly with internal teams such as CSM/TAM and IT teams to resolve customer issues/queries as required, ensuring the continued maintenance of accurate customer and contact information.
- Analyze, manage, and track product enhancement requests using the JIRA portal and provide time updates and communication to stakeholders when the products are made available, leveraging the tool and with frequent engagement with R&D, Release readiness, and Product Management teams.
- Communicate complex business remedies, solutions, or workarounds in a clear and concise manner.
- Help drive and influence team behavior that enhances the customer experience and helps meet or exceed company goals.
Preferred skill:
- Communication (Oral/Written).
- Customer Service & Support.
- Problem Solving/Decision Making.
- Demonstrates analytical and problem-solving skills.
- Creative.
- Good written and verbal communication skills; mastery in English and the local language.
Apply Link:- Click Here
How to Apply for Off Campus Drive ?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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