Salesforce Hiring For 2024 | Operations Administrator | Apply Here !!

Salesforce Recruitment Responsibilities:

The responsibilities of the Employee Success Operations Specialist include but are not limited to the following:

• Using our case-management solution to assist employees promptly regarding HR queries and issues.
• Auditing benefit claims submitted by employees.
• Assisting with employee benefits queries tasks.
• Providing superior customer service to employees via our customer portal and other social channels.
• Supporting our centralized knowledge base; closing knowledge gaps by creating, updating, and improving knowledge articles to keep information relevant for employees.
• Liaising effectively and collaboratively with stakeholders and other support teams to resolve issues.
• Maintaining an appropriate level of process, program, and policy knowledge to assist employees and managers.
• Proactively identifying process improvements and collaborating towards an improved and more productive process that enhances the employee experience.
• Ensuring the accuracy of internal Shared Services Community process documentation.
• Ensuring compliance with audit requirements by completing work correctly and timely.
• Ability to maintain confidentiality in all aspects of job responsibilities.
• Other duties and project work as required.

Salesforce Off Campus Eligibility Criteria:

• Any Graduate from any stream.

Preferred skill:

• High-level spoken and written proficiency.
• Foreign language proficiency would be an added advantage (e.g., French, German, Japanese, etc.).
• 0-1 year’s work experience.
• Proven problem-solving skills with a passion for technology and continuous learning.
• Excellent verbal and written communication skills.
• Exceptional customer service orientation.
• Comfortable with a high-paced environment with competing priorities.
• Exceptional time management, organizational, prioritization, and follow-up skills.
• Ability to work effectively in a team environment.
• Knowledge of Excel, PowerPoint.