Accenture Hiring For Freshers
About Accenture:
Accenture is a global professional services company offering a wide range of services across various industries. With a presence in more than 120 countries, Accenture specializes in consulting, technology, and outsourcing solutions. The company is dedicated to assisting clients in navigating the complexities of the digital age by providing innovative strategies and implementing cutting-edge technologies. Combining deep industry knowledge with advanced capabilities, Accenture’s team of professionals delivers transformative results to drive business growth. Through a client-centric approach and value-driven focus, Accenture remains a trusted partner for organizations striving for sustainable success in today’s competitive business landscape.
Job Description:
Role: Query Management – Customer Service Technology Support Associate
Location: Gurugram
Qualification: Any Graduation
Experience: 0 to 1 year
Responsibilities:
As a Query Management – Customer Service Technology Support Associate, you’ll play a crucial role in our Customer Support vertical.
Your main tasks include effectively addressing customer queries, managing escalations, handling complaints, and ensuring satisfactory resolutions for dissatisfied customers.
You’ll work towards meeting fault and complaint closure targets within defined Service Level Agreements (SLAs).
Being a vital part of the Query Management team, you’ll provide inbound/outbound call and email/chat support to resolve customer issues.
This role is aligned with our Customer Service Technology Support team, which specializes in providing technical assistance for specific systems, software, infrastructure, and troubleshooting technical problems.
Desired Skills:
We’re looking for individuals with the following skills and qualities:
- Proficiency in Customer Service Technology Support
- Strong teamwork and collaboration skills
- Adaptability and flexibility in approach
- Attention to detail
- Effective problem-solving abilities
- Expertise in customer service management
Role and Expectations:
In this role, you’ll address routine issues following established precedents and guidelines.
Most of your interactions will be within your team and with your direct supervisor. Clear instructions will be provided for all tasks.
Your decisions will impact your own work and will be closely supervised.
As an individual contributor in a focused team, your responsibilities will be specific and well-defined.
Please note that this position may involve rotational shift work.
Apply Link:- Click Here
How to Apply for Off Campus Drive ?
- Click on the “Apply Here” button provided below. You will be redirected to Company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application form after verification.
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